Terms of Service
These Terms of Service (the "Terms") form a contract between you (the "Customer") and PromptSpotter ("we", "us", "our") governing your use of the PromptSpotter browser extension and administrator console (together, the "Service"). Please read them carefully. If you do not agree, do not use the Service.
1. Agreement
By creating an account, installing the extension, or otherwise using the Service, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy. If you are using the Service on behalf of an organization, you confirm that you have authority to bind that organization, and "Customer" means that organization.
2. The Service
PromptSpotter is a browser-level data-loss prevention tool for generative AI applications. The extension runs detection locally in the user's browser and sends only event metadata to our backend — never prompt content. The Security overview and Privacy Policy describe this in detail.
3. Your account
You are responsible for keeping your account credentials and any per-employee setup links secure. We use passwordless magic-link authentication, so the security of your email account is critical to the security of your PromptSpotter account. Notify us at info@promptspotter.com as soon as you suspect unauthorised access.
You are responsible for the activity of administrators and end users you invite to the Service, and for ensuring your use of the Service complies with the laws that apply to you.
4. Subscriptions and billing
The Service is offered on the plans described at /pricing. Paid plans renew automatically each billing period until cancelled. Subscription fees are billed in advance through our payment processor, Stripe, Inc.; by providing a payment method you authorise us (and Stripe) to charge it for the fees due.
Fees are exclusive of taxes. Where we are required to collect VAT, sales tax, or equivalent indirect tax, it will be added to the invoice. You are responsible for any withholding taxes imposed on you by your jurisdiction.
If a payment fails we will retry. Where the retries fail, we may suspend or downgrade the account after reasonable notice.
5. Cancellation and refunds
You may cancel at any time from the admin console. Cancellation takes effect at the end of the period you have paid for; the Service remains available until then. We do not offer refunds for partial billing periods, unused seats, or unused time on annual plans. If you believe a charge is wrong, write to info@promptspotter.com within 30 days and we will look at it in good faith.
6. Acceptable use
Your use of the Service is governed by our Acceptable Use Policy, which is incorporated into these Terms. We may suspend or terminate accounts that violate it.
7. Customer data and ownership
You own your data. "Customer Data" means the information you and your end users submit through the Service — primarily event metadata generated by the extension, administrator account records, and any custom detection rules you configure. We process Customer Data only to provide and improve the Service, in line with the Privacy Policy and (where applicable) the Data Processing Agreement.
We own the Service. The PromptSpotter software, brand, documentation, detector library, and website are our intellectual property (or that of our licensors). These Terms grant you a non-exclusive, non-transferable, revocable licence to use the Service during your subscription. You may not resell, sublicense, reverse engineer (except as permitted by mandatory law), or remove proprietary notices from the Service.
Feedback. If you send us suggestions, ideas, or feature requests, we may use them without obligation to you or compensation.
8. Privacy
Our processing of personal data is described in the Privacy Policy. For business customers in the EU, UK, or Switzerland, our Data Processing Agreement applies and is incorporated into these Terms; we will counter-sign a copy on request to info@promptspotter.com.
9. Service availability
We work hard to keep the Service available, but we do not guarantee uninterrupted operation. Status is published at status.promptspotter.com. We may perform planned maintenance and will give reasonable notice where it materially affects availability. The detection engine continues to run in the user's browser during backend outages; only event reporting and admin-console access are affected.
10. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will detect every instance of sensitive data, prevent every leak, or operate error-free. PromptSpotter is a layer of defence, not a guarantee. You remain responsible for your overall data-protection programme.
11. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or in connection with these Terms.
Our total aggregate liability for any claim arising out of or in connection with these Terms or the Service will not exceed the fees you paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. For customers on the free plan, our total aggregate liability is limited to one hundred US dollars (US$100).
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law — for example, liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.
12. Indemnification
You will defend and indemnify us against third-party claims arising from your or your end users' breach of these Terms or the Acceptable Use Policy, or from misuse of the Service. We will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights, up to the liability cap in section 11.
13. Term and termination
These Terms apply from the moment you first access the Service and continue until terminated. You may terminate at any time by cancelling your subscription and uninstalling the extension.
We may suspend or terminate your access immediately if you materially breach these Terms (including the Acceptable Use Policy), fail to pay overdue fees after reasonable notice, or if we are required to do so by law. We will give reasonable notice and an opportunity to cure where appropriate and feasible.
On termination, your right to use the Service ends. We will delete Customer Data within 30 days, except where retention is required by law (see the Privacy Policy). Sections that by their nature should survive termination (ownership, disclaimers, liability limits, indemnification, governing law) will survive.
14. Changes to the Service or these Terms
We may update the Service and these Terms from time to time. For material changes to the Terms, we will give at least 30 days' notice by email to administrators and by a banner in the admin console before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the new Terms. If you do not accept a change, your remedy is to cancel before the change takes effect.
15. Governing law and disputes
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from or in connection with these Terms, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.
16. General
Entire agreement. These Terms, together with the Privacy Policy, AUP, and (where applicable) the DPA and any order form, are the entire agreement between us about the Service and supersede any prior agreement on the same subject matter.
Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all our assets.
Severability. If a court finds any provision of these Terms unenforceable, the rest will remain in effect.
No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
Force majeure. Neither party is liable for failures caused by events beyond reasonable control, such as natural disasters, war, civil unrest, sustained internet outages, or government action.
17. Contact
For contract or legal questions: info@promptspotter.com.
For everything else: info@promptspotter.com.